Enhancing Your YMCA Experience Through Digital Updates
We are committed to providing members with the best possible experience across every touchpoint at the Y. That’s why we are launching an upgraded digital platform and a revamped mobile app designed to make the daily YMCA experience more seamless, flexible and convenient. By adopting proven technology used by leading YMCAs across the country, we are modernizing how our community interacts with our programs, classes and facilities.
- Improved customer experience and simpler navigation
- Quick access to fitness schedules and reservations
- Easy booking for Adventure Zone (child care while you work out)
- View Trainer photos and bios
- Purchase and book Personal Training and Pilates Reformer sessions
- Simple scan in and logging of your work outs
- Tracking of your progress and BioAge
- Access YMCA360 and more
- Check facility hours and amenities
Stay connected to the YMCA for your overall well-being!
DOWNLOAD HERE
September 7: No reservations will be able to be made in the app or online.
Beginning September 8 and going forward, all reservations can be made in the updated app or online. You can also register for fitness classes online!
There are a few steps:
If your iPhone does not automatically update your apps, you must go to the Apple Store, search for the Denver YMCA mobile app and select update.
Android users: Android users will need to download the new Denver YMCA app from the Google Play Store rather than updating their existing app. Go to the Google Play store, search for the Denver YMCA mobile app, and download the new Denver YMCA app.
Once the app updates (or is downloaded from the Google Play store), you must create an app account using these steps:
Select “first time user”.
Enter the same email address from the YMCA Account you just set up.
You’ll receive a pin # in your email.
Enter the pin # in the mobile app.*
Create a password. (If you don’t want to remember multiple passwords, use the same password as your YMCA Account.)
*Didn’t get your pin? Make sure to check your spam or junk folder. If you still did not receive, our YMCA Team can help.
You can register and be added to a waitlist. If someone cancels their registration, the next member from the waitlist will be notified that they have been added to the class.
Yes! You can access the group exercise schedule online at the Denver YMCA website - https://denverymca.org/fitness-class-reservations. The user experience will be streamlined to make it easier to filter by location, class and more.
When using the website interface for the first time, make sure to go to the top right corner of the screen, select ‘Login to make reservations.’ Select ‘First time login/Forgot password’.
Enter the email address associated with their membership profile and select ‘request pin’. This will allow the user to create an online account to register for group exercise classes.
Lots of things!
- Access your membership bar code
- Sign in at your Y location
- Book your spot in a fitness class
- Log a workout
- Purchase Personal Training and Pilates Reformer sessions
- Reserve a spot in Adventure Zone for your child
- Access member news and upcoming program registrations
- Access Virtual Y/360
- Find out how to volunteer
- And much more
The app works on Apple phones and iPads, Android mobile phones and some tablets. Since apps are designed for mobile devices, you will have the best app experience on a mobile device.
Need help? Ask a Y staff member for support.
If you are downloading the Denver YMCA app for the first time:
- After you have downloaded the app from the Apple Store or Google Play, you must create an account. Use the email address you used to sign up at the YMCA. That email address is also associated with your Virtual Y/Y360 account. Watch a video on how to set up your Y app.
- If already have an account, but cannot remember the password, click the "reset password" link. Reset instructions will be emailed to you shortly. Be sure to fill in the profile information, as it will have a direct impact on your bio age information and workout history details.
If you had a username, but cannot remember it, contact digitalsupport@egym.com. Average first response time for customers is 12 hours. Time to resolution is dependent upon the complexity of the case and the current case volume. Simple account recovery typically takes 48 – 72 hours to resolve.
From your Denver YMCA Account, Click on the barcode on top of your photo, and you’ll have the option to text a link to yourself. Once you receive the link, click on it and add to your wallet.
Once you are logged into the app, click on the button in the upper right-hand corner of any screen. It looks like a barcode. If you double-tap the barcode, it will get larger which may be easier for the barcode readers to pick it up.
If you are an Apple or Android user, you can add your barcode to your wallet from your Denver YMCA Account (Daxko). Click on the barcode on top of your photo, and you’ll have the option to text a link to yourself. Once you receive the link, click on it and add to your wallet.
To book a class:
- Go to your mobile app home screen.
- Select “Group Classes.”
- Use the filters at the top to narrow options.
- Scroll down to find the class you want to book.
- Select the class.
- Tap “Book Class” at bottom of screen.
Group fitness class reservations are available from 10 days before class until class starts or until all spaces are filled. Wait lists are noted on the class listing.
To cancel a class:
- Go to your mobile app homescreen.
- Select “My Bookings.”
- Scroll down to find the class you want to cancel.
- Select the class listing.
- Tap “Cancel Booking.”
If you are not able to attend class, please cancel your reservation as soon as possible to make space for your fellow members.
Watch a video on how to book or cancel a group fitness class.
View step-by-step instructions for boking or canceling a group fitness class.
Go to your initials at the top left corner of the mobile app, select ‘connect your health data’, connect with Apple Health or Android Health.
Visit ymca360.org.org and enter your YMCA credentials — your email address. A verification code will go to your email address. Enter the code and you’ll be logged into YMCA360.
From the Denver YMCA mobile app, scroll to Quick Actions and select the YMCA 360 button.
You can achieve different activity levels for all of the activity you accumulate throughout the day. You earn activity points for all your logged activity, whether it's through EGYM equipment, your own fitness tracker, a class booking or manually creating a workout and logging it.
As you accumulate more points, you advance through the different activity levels. If you change your activity over time, you will move to different activity levels (either advancing or moving backward). Read more about how EGYM calculates activity levels.
Make sure push notifications are turned on in your phone’s settings, so you don’t miss timely communication.
You can also view push notifications that were sent from the main screen by tapping on the bell icon in the top right corner.
Notifications are important ways for the YMCA to share timely news. We encourage you to turn on this notification.
Yes. The max wait list is 5 participants.
Wait lists are noted on the class listing. If you are on the wait list, you will be notified if a spot opens up. Make sure you have Y app notifications toggled on.
Yes, you will receive a notification when you book a class and a reminder email 24 hours before the class. You will also receive a notification if a class instructor changes or the class is cancelled.
Group fitness classes (Bodypump, Pilates, Cycle, etc.), member orientations and nutrition orientations can be cancelled up until the start of the class/session. As a courtesy to fellow members, we ask that you cancel your class booking as soon as possible if you know you cannot attend.
Sessions for health coaching, massage, nutrition consultation, Pilates Reformer and Studio Y need to be cancelled 24 hours in advance to avoid a no-show fee. If there is an extenuating circumstance for the cancellation, please connect with a YMCA manager.
You receive a message for missing a fee-based session — personal training, nutrition, Pilates Reformer, health coaching, etc. You will not receive a message for missing a free group fitness class.
You can book sessions (including Personal Training, Health Coaching, Nutrition Consultation and Pilates Reformer) in the mobile app if you have purchased a package or already have credits. New purchases must be made on the website or at the front desk.
If you still have questions, ask a staff member in a center or contact us.